Frequently asked questions
How do the deposits work?
Current Guests will be sent an invoice for a 25% deposit on appointment totals $200 OR MORE.
Your deposit will be forfeited when:
-you do not show up to an appointment
-you are more than 10 minutes late & your appointment now affects other's
-you do not give at least a 24 hours notice to cancel
-you do not give at least a 24 hours notice to reschedule
ALL DEPOSIT REFUNDS MAY TAKE UP TO 5 BUSINESS DAYS
May I bring my children to my appointment?
Please keep in mind, Nevermore is a magical place.
MUCH LIKE The Labyrinth, with MeganLacy instead of David Bowie.
Instead of wanting to steal your baby, we have dangerous chemicals, hot tools, & cuss words in the music...
We just don't want to be liable if the worst case scenario ever happened, and we want to respect the other customers' experiences.
What if I am unhappy with my hair?
If you're unhappy with your hair after your service, we will gladly help you to the best of our ability. Please contact Nevermore within 7 days, a redo appointment must be scheduled with in the same 7 days.(after 7 days and entire color or cut changes will be subject to original pricing). Redo's do NOT cover outside opinions, work permission, changes of mind, and improper aftercare.
Can I return a product/tool/ect that I purchased from Nevermore?
If for any reason you are unsatisfied with any retail purchases, Nevermore will be glad to offer you a store credit which can be used for future retail purchases. Pursuant to health regulations, Nevermore is not able to offer refunds for the following items: hair brushes, flat irons, blow dryers & makeup.
When will I see the refund in my account?
ALL refunds may take up to 5 business days to appear in your account.
What if I don't want to put a card on file?
Prefer to pay your deposit in cash?
Do you Do Men's Cuts?
At Nevermore we believe in a Gender free pricing model. A cut is a cut reguardless of a persons gender, race ect. if you would like a quick line up, quick all over buzz, or undercut refresh book for undercut/buzzcut. Otherwise book for a "Dry Cut * Haircut Add-on" or if you want the full experience book for a Nevermore Cut Experienced.
What's the deal with Masks?
Masks are required to recieve service.
What are your new procedures with COVID?
Click here to read everything we're doing to keep our guests and staff as safe as possible.
Nevermore Salon & Studios and any of its employees & renters are NOT responsible for any lost, stolen, or damaged personal belongings.