Frequently asked questions

How do the deposits work?

A 25% deposit is required on all NEW GUEST appointments $60 OR MORE. NEW guests will be prompted to pay deposit during online booking. This deposit reserves your time slot and is put towards your appointment total day of. If you prefer to make a cash deposit, you'll need to stop in to drop off your deposit & book your appointment.
Current Guests will be sent an invoice for a 25% deposit on appointment totals $200 OR MORE.
If you reschedule, your deposit will go towards your new appointment.

Your deposit will be forfeited when:
-you do not show up to an appointment
-you are more than 10 minutes late & your appointment now affects other's
-you do not give at least a 24 hours notice to cancel
-you do not give at least a 24 hours notice to reschedule If you reschedule or cancel with in 24 hours three times in a year, you will be required to pay the 25% fee before booking any appointment.

ALL DEPOSIT REFUNDS MAY TAKE UP TO 5 BUSINESS DAYS



May I bring my children to my appointment?

Children 8 years old and under must be supervised by an adult NOT receiving services at ALL times.
Please keep in mind, Nevermore is a magical place.
MUCH LIKE The Labyrinth, with MeganLacy instead of David Bowie.
Instead of wanting to steal your baby, we have dangerous chemicals, hot tools, & cuss words in the music...
We just don't want to be liable if the worst case scenario ever happened, and we want to respect the other customers' experiences.



What if I am unhappy with my hair?

If you're unhappy with your hair after your service, we will gladly help you to the best of our ability. Please contact Nevermore within 7 days, a redo appointment must be scheduled with in the same 7 days.(after 7 days and entire color or cut changes will be subject to original pricing). Redo's do NOT cover outside opinions, work permission, changes of mind, and improper aftercare.



Can I return a product/tool/ect that I purchased from Nevermore?

If for any reason you are unsatisfied with any retail purchases, Nevermore will be glad to offer you a store credit which can be used for future retail purchases. Pursuant to health regulations, Nevermore is not able to offer refunds for the following items: hair brushes, flat irons, blow dryers & makeup.



When will I see the refund in my account?

ALL refunds may take up to 5 business days to appear in your account.



What if I don't want to put a card on file?

Prefer to pay your deposit in cash? Don't want to put a card on file to book an appointment? No worries! Just stop in during business hours to pay your deposit and book your next appointment!



Do you Do Men's Cuts?

At Nevermore we believe in a Gender free pricing model. A cut is a cut reguardless of a persons gender, race ect. if you would like a quick line up, quick all over buzz, or undercut refresh book for undercut/buzzcut. Otherwise book for a "Dry Cut * Haircut Add-on" or if you want the full experience book for a Nevermore Cut Experienced.



What's the deal with Masks?

Masks are required to recieve service. If you do not have one, we have disposables available for $3. Please keep in mind if you bring your own, your mask may be damaged via color, bleach, scissors or even get wet at the bowl. We cannot promise the safety of your mask.



​

Nevermore Salon & Studios and any of its employees & renters are NOT responsible for any lost, stolen, or damaged personal belongings.

© 2020 Nevermore Salon & Studios

7905 Munson Road, Mentor-on-the-Lake, Ohio 44060