Frequently asked questions
How do the deposits work?
Current Guests will be sent an invoice for a 25% deposit on appointment totals $200 OR MORE.
Your deposit will be forfeited when:
-you do not show up to an appointment
-you are more than 10 minutes late & your appointment now affects other's
-you do not give at least a 24 hours notice to cancel
-you do not give at least a 24 hours notice to reschedule
ALL DEPOSIT REFUNDS MAY TAKE UP TO 5 BUSINESS DAYS
May I bring my children to my appointment?
Please keep in mind, Nevermore is a magical place.
MUCH LIKE The Labyrinth, with MeganLacy instead of David Bowie.
Instead of wanting to steal your baby, we have dangerous chemicals, hot tools, & cuss words in the music...
We just don't want to be liable if the worst case scenario ever happened, and we want to respect the other customers' experiences.
What if I am unhappy with my hair?
If you're unhappy with your hair after your service, we will gladly help you to the best of our ability. Please contact Nevermore within 7 days, a redo appointment must be scheduled with in the same 7 days.(after 7 days and entire color or cut changes will be subject to original pricing). Redo's do NOT cover outside opinions, work permission, changes of mind, and improper aftercare.
Can I return a product/tool/ect that I purchased from Nevermore?
If for any reason you are unsatisfied with any retail purchases, Nevermore will be glad to offer you a store credit which can be used for future retail purchases. Pursuant to health regulations, Nevermore is not able to offer refunds for the following items: hair brushes, flat irons, blow dryers & makeup.
When will I see the refund in my account?
ALL refunds may take up to 5 business days to appear in your account.
What if I don't want to put a card on file?
Prefer to pay your deposit in cash?
Do you Do Men's Cuts?
At Nevermore we believe in a Gender free pricing model. A cut is a cut reguardless of a persons gender, race ect. if you would like a quick line up, quick all over buzz, or undercut refresh book for undercut/buzzcut. Otherwise book for a "Dry Cut * Haircut Add-on" or if you want the full experience book for a Nevermore Cut Experienced.
What's the deal with Masks?
Masks are required to recieve service.
What are your new procedures with COVID?
Nevermore Salon & Studios and any of its employees & renters are NOT responsible for any lost, stolen, or damaged personal belongings.