Frequently asked questions
How do the deposits work?
Your deposit will be forfeited when:
-you do not show up to an appointment
-you are more than 10 minutes late & your appointment now affects other's
-you do not give at least a 24 hours notice to cancel
-you do not give at least a 24 hours notice to reschedule
ALL DEPOSIT REFUNDS MAY TAKE UP TO 5 BUSINESS DAYS
May I bring in my children/friend/significant other?
What if I am unhappy with my hair?
If you're unhappy with your hair after your service, we will gladly help you to the best of our ability. Please contact Nevermore within 7 days, a redo appointment must be scheduled with in the same 7 days.(after 7 days and entire color or cut changes will be subject to original pricing). Redo's do NOT cover outside opinions, work permission, changes of mind, and improper aftercare.
Can I return a product/tool/ect that I purchased from Nevermore?
If for any reason you are unsatisfied with any retail purchases, Nevermore will be glad to offer you a store credit which can be used for future retail purchases. Pursuant to health regulations, Nevermore is not able to offer refunds for the following items: hair brushes, flat irons, blow dryers & makeup.
When will I see the refund in my account?
ALL refunds may take up to 5 business days to appear in your account.
What if I don't want to put a card on file?
I do NOT keep cash in the salon.
Do you do Women/Men/Kid's Cuts?
Nevermore Salon has a Gender & Age neutral pricing model. A cut is a cut reguardless of a persons gender, age, race ect. All NEW Haircut guests should book for a New Guest Haircut.
What are your procedures with COVID?
I've already been vaccinated. Does the Covid form still apply to me?
Yes. I do not plan on revisiting my precautions until I myself am fully vaccinated.
What is the A/P/S/LG on my Ticket for?
A= Additional Application required. aka foils/extra color or bleach mixed/above average processing time.
Nevermore Salon & Studios and any of its employees & renters are NOT responsible for any lost, stolen, or damaged personal belongings.