Frequently asked questions

How do the deposits work?


A 25% deposit is required on all NEW GUEST appointments $60 OR MORE. NEW guests will be prompted to pay deposit during online booking. This deposit reserves your time slot and is put towards your appointment total day of. If you prefer to make a cash deposit, you'll need to stop in to drop off your deposit & book your appointment.
If you reschedule, your deposit will go towards your new appointment.

Your deposit will be forfeited when:
-you do not show up to an appointment
-you are more than 10 minutes late & your appointment now affects other's
-you do not give at least a 24 hours notice to cancel
-you do not give at least a 24 hours notice to reschedule If you reschedule or cancel with in 24 hours three times in a year, you may be required to pay the 25% fee before booking any appointment.

ALL DEPOSIT REFUNDS MAY TAKE UP TO 5 BUSINESS DAYS




May I bring in my children/friend/significant other?


Unless someone is under 16 or requires a caregiver, I do not feel comfortable have the extra people in the space.




What if I am unhappy with my hair?


If you're unhappy with your hair after your service, we will gladly help you to the best of our ability. Please contact Nevermore within 7 days, a redo appointment must be scheduled with in the same 7 days.(after 7 days and entire color or cut changes will be subject to original pricing). Redo's do NOT cover outside opinions, work permission, changes of mind, and improper aftercare.




Can I return a product/tool/ect that I purchased from Nevermore?


If for any reason you are unsatisfied with any retail purchases, Nevermore will be glad to offer you a store credit which can be used for future retail purchases. Pursuant to health regulations, Nevermore is not able to offer refunds for the following items: hair brushes, flat irons, blow dryers & makeup.




When will I see the refund in my account?


ALL refunds may take up to 5 business days to appear in your account.




What if I don't want to put a card on file?


I do NOT keep cash in the salon. At this point I prefer card and contactless payments. At your request we will remove any card information from our files. For the initial New Guest deposit it may require a card be placed on file. +Many clients prefer this as it is great contactless payment option during check out.




Do you do Women/Men/Kid's Cuts?


Nevermore Salon has a Gender & Age neutral pricing model. A cut is a cut reguardless of a persons gender, age, race ect. All NEW Haircut guests should book for a New Guest Haircut.




I've already been vaccinated. Does the Covid form still apply to me?


Yes. I do not plan on revisiting my precautions until I myself am fully vaccinated.




What is the A/P/S/LG on my Ticket for?


A= Additional Application required. aka foils/extra color or bleach mixed/above average processing time. P= Additional Processing Time required. Often needed for more stubborn grey coverage, Highlift Colors and larger jumps during a Bleaching process. S= Additional Styling Time required. While a Blow dry included in most services, additonal time maybe required for more complex styles, styling lessons, and/or for longer/thicker hair types. LG= Late Guest. If you're more than 10 minutes late to your visit and we do not have to reschedule it, there will be an additional late fee added to your ticket.





Nevermore Salon & Studios and any of its employees & renters are NOT responsible for any lost, stolen, or damaged personal belongings.

© 2020 Nevermore Salon & Studios

7905 Munson Road, Mentor-on-the-Lake, Ohio 44060